The Opportunity

We’re seeking an Operational Readiness Partner to help drive successful technology implementations across the organisation.

The Role

As the Operational Readiness Partner, you will play a critical role in ensuring operational teams are fully prepared for the introduction of new technology solutions. Working across the full project lifecycle, you’ll lead readiness planning, change management, stakeholder engagement, and post‑implementation support to ensure smooth transitions from project delivery into business‑as‑usual operations.

Reporting to the Head of Technology Strategy & Project Delivery, you’ll work closely with project managers, technology teams, and operational stakeholders to align delivery outcomes with operational capability and readiness.

Key Responsibilities

• Lead operational readiness planning for technology‑driven projects, ensuring solutions are fully integrated, tested, and supported prior to go‑live
• Conduct readiness assessments, identify gaps, and develop action plans to address risks and dependencies
• Develop and deliver change management strategies aligned with the Enterprise Change Management Framework
• Partner with project managers, governance and risk teams to identify, assess, and mitigate operational and implementation risks
• Coordinate training, awareness programs, and knowledge transfer to operational teams
• Act as a trusted interface between technology teams and business units
• Track and report on readiness and change management KPIs, including reporting to governance forums
• Provide post‑implementation support and contribute to lessons learned and continuous improvement initiatives

About You

• 7+ years’ experience in operational readiness, change management, or a related field
• Strong understanding of operational processes, transition planning, and change methodologies
• Proven experience supporting technology implementations end‑to‑end
• Excellent stakeholder engagement, communication, and influencing skills
• Strong analytical and problem‑solving capability with a risk‑based mindset
• Bachelor’s degree in Operations Management, Information Technology, Business Administration, or similar
• Experience in operational readiness within the rail industry (highly regarded)
• Current driver’s licence

Working at Arc Infrastructure

Working with us means working in a team environment where each person and team is valued for the diverse skills, ideas and experiences they bring. We promote a work environment that is characterised by personal accountability, mutual trust and respect and a genuine interest in employees.  We understand our employees are the key to our success and as a team, our focus is to ensure they feel safe, valued and fulfilled in the work that they do. We provide a range of employee benefits including:

• flexible working arrangements
• professional development opportunities 
• competitive remuneration based on skills and experience
• purchased additional annual leave
• health and wellbeing initiatives including
  • $299 annual subsidy
  • flu shots
  • skin cancer checks
• paid parental leave 
• staff discounts and rewards program
• novated leasing 
• and many more!

To learn more about Arc Infrastructure visit www.arcinfra.com

How to apply 

If this looks like the role for you, please click the ‘Apply Now’ button to complete the online application. General queries can be directed to recruitment@arcinfra.com. Please note we are unable to accept emailed applications.

Arc Infrastructure is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female and Aboriginal and Torres Strait Island candidates.

Applications close on Date 20 May 2026

Recruitment agencies, our internal HR team looks after all of our vacancies. If we need your assistance we will reach out to you.